Frequently Asked Questions

What services does The Novara Partners provide?

We provide bookkeeping, management accounts, payroll, tax returns, VAT filing, CIS filing, BAS preparation, year-end accounts, corporation tax, and personal tax returns for businesses and accounting firms across the UK, US, and Australia.

Do you work with accounting firms or directly with businesses?

Both. We work with accounting firms that need a reliable offshore team to handle client work, and directly with businesses seeking professional accounting support without the cost of hiring an in-house team.

Can you handle work for multiple entities or clients at once?

Yes. We regularly support accounting firms managing multiple client files simultaneously. Our structured workflows and dedicated team allocation ensure consistent quality and timely delivery for every client.

Which accounting software do you use?

Our team is experienced with QuickBooks Online, Xero, FreeAgent, Sage, MYOB, TaxCalc, IRIS, Dext, Hubdoc, and other leading accounting platforms. If you use different software, we are happy to work within your existing system.

Data Security & Confidentiality

How do you handle confidential client data?

All client information is treated with strict confidentiality. We sign Non-Disclosure Agreements (NDAs) before work begins, use secure methods for data transfer and storage, and restrict access to authorised team members working on your account.

Is my financial data safe with an offshore team?

Yes. We follow strict data security protocols including secure file transfers, encrypted communication, controlled system access, and documented data handling procedures. Our Data Security Policy is available upon request.

Will you sign an NDA?

Absolutely. We sign a Non-Disclosure Agreement with every client before any work or data sharing begins. Protecting client confidentiality is one of our highest priorities.

Working Together

What is your typical turnaround time?

Turnaround times depend on the service and workload. Routine bookkeeping follows agreed weekly or monthly schedules, while tax returns and year-end accounts are delivered according to mutually agreed timelines. Urgent requests are prioritised whenever possible.

How do we communicate day to day?

We communicate through email, WhatsApp, Microsoft Teams, Zoom, or Google Meet—whichever works best for you. Every client is assigned a dedicated point of contact for clear and consistent communication.

What time zone do you operate in?

Our team operates from Ahmedabad, India (IST – UTC+5:30). We maintain flexible working hours that overlap with UK, US, and Australian business hours to ensure timely communication and support.

How do we get started?

Simply contact us at info@thenovara.in or book a free 30-minute consultation through our website. We'll discuss your requirements, prepare a tailored proposal within 48 hours, and guide you through a smooth onboarding process.

Pricing

How are your services priced?

Our pricing is customised based on the scope and complexity of your requirements. We offer flexible engagement models including fixed monthly retainers, per-file pricing for accounting firms, and hourly rates for specialised projects. Contact us for a personalised quotation.

Is there a minimum commitment?

No. We do not require long-term contracts. Our services are typically offered on flexible monthly arrangements, allowing you complete freedom while benefiting from consistent, high-quality accounting support.